Fiskars offers a comprehensive lifetime limited warranty for their 23" Hedge Shears, but recent changes to the claim process have generated mixed customer experiences.
- •Coverage: Lifetime warranty against manufacturing defects in materials and workmanship for the original purchaser or gift recipient.
- •Policy Change: Previously, Fiskars would replace items based on photos, but now requires customers to ship back broken items at their expense, which can be costly for larger tools.
- •Resolution Options: Fiskars will repair, replace, or refund at their discretion when valid claims are made.
Bottom line: While the lifetime warranty policy itself is excellent, the shift toward a more restrictive return process has diminished its practical value for some customers, though the company maintains a strong reputation for honoring legitimate claims.