Zojirushi offers a standard 1-year limited warranty against manufacturing defects in materials and workmanship for household electric products (6 months for commercial use).
- •Claim Process: Requires contacting customer service for a Return Authorization Number before sending the product back, with Zojirushi covering shipping fees for warranty repairs.
- •Coverage Limitations: Non-electric parts and inner pans are excluded. Warranty is voided by any tampering, misuse, or commercial use of household models.
- •Long-term Considerations: Despite many users reporting 10-15+ years of reliable operation, the warranty period is relatively short compared to the premium price and expected lifespan.
Bottom line: While Zojirushi products have a reputation for exceptional longevity, their official warranty is merely average for the industry, offering just the standard one-year coverage without reflecting the premium positioning of their products.