Good Grips Stainless Steel Soap Dispenser

Decent build quality but multiple reports of failure points make this a mixed bag for repairability.

• •Common failures: Multiple users report plastic base cracking after 3-5 years and pump mechanism softening or breaking down over time.
• •Maintenance possible: Some users successfully fix clogged pumps by soaking in hot water to dissolve soap buildup, showing limited self-repair is possible.
• •No replacement parts: OXO offers warranty service but doesn't appear to sell replacement pumps separately, despite this being the most common failure point.

Bottom line: Stainless body is durable but plastic components are the weak link. When it breaks, you're likely replacing the whole unit despite OXO's warranty support.

This dispenser is a solid upgrade from cheap alternatives, but plastic components betray its BIFL ambitions. Users report the stainless steel body holds up beautifully while plastic pumps and bases crack after 2-5 years.

• •What works: Users love the sturdy non-slip base and reliable pump that doesn't drip or require two hands to operate. The stainless finish resists fingerprints and looks great for years.
• •What fails: Multiple users report the clear plastic base develops cracks and leaks after a few years, while plastic pump parts soften and break down over time. One user noted theirs lasted about 5 years before the plastic failed.
• •Mixed signals: While many praise it as finally a durable soap dispenser worth the money, the plastic top broke on mine shows even fans acknowledge the weak points.

Bottom line: Could've been great, but plastic components make this a 5-year dispenser, not a lifetime one. Still beats throwing away cheap dispensers every few months.

OXO offers a strong "Better Guarantee" that covers defects in materials and workmanship for the reasonable lifetime of the product under normal household use.

• •Claim process: Straightforward online form submission with documented success stories from users who received replacements.
• •Coverage scope: Repair, replacement, or refund options for manufacturing defects, though excludes accidental damage or misuse.
• •Real-world performance: Evidence shows OXO consistently honors warranty claims with minimal hassle, including for this soap dispenser's common failure points like cracked bases or pump mechanisms.

Bottom line: OXO's warranty exceeds industry standard with no explicit time limit and reliable customer service, though they evaluate claims on a case-by-case basis rather than offering unconditional replacements.

The OXO Stainless Steel Soap Dispenser is consistently recommended across BIFL communities as a major upgrade from cheap plastic dispensers, but with some notable durability concerns.

• •Praise: Users love the heavy, stable base that doesn't tip or slide, the drip-free pump, and thoughtful design features like the viewing window and wide refill opening.
• •Complaints: The plastic components (pump and base) frequently fail after 2-5 years of use, with cracking and pump mechanism failures being common issues. Many users note the soap dispenses straight down rather than at an angle, causing ergonomic frustration.
• •Longevity: Most owners report 3-5 years of reliable service before issues develop, placing this in the "buy it for several years" rather than true BIFL category.

Bottom line: Redditors regularly recommend it as the best option in a disappointing category, but acknowledge the plastic components prevent it from being a lifetime purchase. A worthwhile investment that will last several years but will eventually need replacement.