ExOfficio offers a standard 1-year warranty covering manufacturing defects and workmanship issues, but excludes normal wear and tear. The warranty process requires online form submission with potentially lengthy 7-9 week evaluation periods.
- •Coverage: One year from purchase date for manufacturing defects only, not covering normal wear or misuse
- •Process: Claims require submitting an online form with proof of purchase; international customers must have a US return address
- •Resolution: Valid claims result in product replacement rather than refunds, with long processing times (7-9 weeks)
Bottom line: While ExOfficio's warranty matches industry standard terms for underwear, the lengthy claim processing and limited coverage scope make it an average performer, not standing out as particularly consumer-friendly or exceptional compared to competitors.