SwissGear offers a 10-year limited warranty on the 1900 ScanSmart backpack, which is verified across multiple sources and generally honored according to user reports.
- •Coverage: The warranty protects against defects in materials and workmanship under normal use conditions, with either store credit or product replacement provided with proof of purchase.
- •Exclusions: Does not cover accidental damage, normal wear and tear, improper use, or unauthorized repairs.
- •Claims Process: Requires original receipt and customer pays return shipping, which slightly reduces accessibility.
Bottom line: A solid, long-term warranty that users generally report is honored, though some Reddit reviews indicate potential challenges with newer products' quality and warranty fulfillment compared to the brand's historical reputation.