Eagle Creek's "No Matter What® Warranty" is impressively comprehensive, covering all functional aspects (wheels, handles, zippers, fabric tears) for the product's lifetime to the original owner.
- •Coverage: Lifetime guarantee for original owner against production defects and material errors, with documented cases of successful repairs after 8+ years of use.
- •Claim Process: Requires proof of purchase, but multiple user reports confirm the company honors claims with minimal hassle, even covering return shipping within the country.
- •Limitations: Doesn't cover normal wear and tear, cosmetic damage, intentional abuse, or loss/theft - standard exclusions for lifetime warranties.
Bottom line: A genuinely strong warranty with consistent evidence of being honored over time, making Eagle Creek a true BIFL brand for travel gear. The company has earned its reputation for standing behind products long-term.